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Background Checks: Poor Quality Fingerprints

Instructions for Fingerprint Rejections and Poor Quality Prints

The instructions below are intended for applicants of the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board.  If you are not applying for a license under this Board (either a CT, LPC, LPCC, SWA, SWT, LSW, LISW, MFT or IMFT), please contact the appropriate licensing body to request a copy of their instructions.  Different licensing Boards will have different procedures.

If you have completed a BCI or FBI background check and have been informed that your fingerprints were rejected due to poor quality, click Fingerprints Rejected below.  If you are completing a brand new background check and you anticipate that your fingerprints will be rejected based on past issues, click Poor Quality Prints.

BCI/FBI Background Checks:  Fingerprints Rejected

These instructions are intended for applicants who have completed either a BCI or FBI background check, but the background check has been rejected by the BCI&I due to poor quality fingerprints.  If your fingerprints are rejected, you will receive a notice from the Board, and you will also receive a letter by mail from the BCI&I.

Before you complete new background checks to replace the rejected prints:

1. First contact the BCI&I at 877-224-0043 to determine if a new background check needs to be completed, or if a name search can be requested instead.  In some cases, BCI&I is able to process a new background check based on your name and social security number, in which case new fingerprints are not needed.  If BCI&I tells you that new fingerprints are needed, proceed to step 2.

2. Second, wait to receive your reject notice in the mail from BCI&I.  This reject notice will contain information that allows you to complete a new background check free of charge.  

3. If this is the second time your fingerprints have been rejected for the same background check, you are welcome to request a name search from BCI&I.  Submit to them either the BCI name search request or the FBI name search request, depending on which background check has been rejected.  Their mailing address is on the bottom of the form.

Once you have received your rejection notice in the mail from BCI&I, and have confirmed that new fingerprints are needed, proceed to step 4.

4. To complete your new background check, you have one of two options.  Complete either option a. or b. below:

a. Take your reject notice with you to an Ohio WebCheck location and complete the new background check (either BCI or FBI or both, depending on which one was rejected).  The reject notice displays an ICN number at the top.  The WebCheck vendor will need to enter this ICN number into their system to ensure that you do not need to pay for a new background check.  Instructions on how to complete a background check at a WebCheck location can be found on our website here.

b. If you prefer not to complete your background checks again electronically, or if you are not located in Ohio and don't have access to an Ohio WebCheck location, you can also complete a paper background check and send it in by mail.  There is no fee for resubmitted background checks, as long as the process is completed correctly:

b1. Print either one BCI fingerprint card, or one FBI fingerprint card, or both, from the Ohio Attorney General website, depending on which of your background checks was rejected. 

b2. Complete the top section of both cards in BLACK INK ONLY.  Print clearly, because unreadable cards are rejected.  Do not alter the card itself or the boxes.  

Certain fields on the fingerprint cards will need to be filled out with the Board's information so that we can receive your completed background checks.  These are the particular fields that need to be completed as follows (see the sample images below):

FBI CARD:

On the FBI card, the Employer and Address field should read:

Ohio CSWMFT Board

77 S High St., 24th Fl., Room 2468

Columbus OH 43215-6171

On the FBI card, the Reason Fingerprinted field should read ORC 4757.101

On the FBI card, the Your No. OCA field should read 1AB002

 

BCI CARD:

On the BCI card, under Send Background Check Results To:  the box for "agency listed in agency code box" should be checked.

On the BCI card, the Agency Code or OGI/AGC field should read 1AB002

On the BCI card, under Reason Fingerprinted, check the box for ORC, and write ORC 4757.101

On the back of the BCI card, the Agency Name field should read Ohio CSWMFT Board

Be sure to sign the waiver of release on the back of the Civilian background check card and have your signature witnessed by a person other than a relative.

b3. Take the finger print cards to your local police or sheriff’s office, and they will assist with fingerprinting you.  If a police station is not available, any organization skilled and knowledgeable in fingerprinting processes should be able to help you.  

b4. Complete the “Request for Exemption from Electronic Fingerprint Submission Requirement” form on the Ohio Attorney General's website.  This form must accompany all ink and roll cards mailed to the BCI&I.

Certain fields on the form will need to be filled out with the Board's information so that we can receive your completed background checks.  These are the particular fields that need to be completed as follows (see the sample image below):

The Employer or Licensing Agency field should read:  Ohio CSWMFT Board, 77 S High St., 24th Fl., Room 2468, Columbus OH 43215-6171

Under Basis for Exemption, the Other field should read, Poor Quality Prints

b5. Send your completed finger print cards, the Request for Exemption form, and a copy of the reject notice you received from BCI&I to the BCI&I in London, Ohio.  No additional payment is required for this background check.  Send your documents to the address below:

Bureau of Criminal Identification and Investigation

Attn: Resubmission Desk

PO Box 365

London, Ohio 43140

Do not mail this information to the Board's office in Columbus, Ohio, only mail it to the BCI&I in London, Ohio.  Packets mailed to the Board's office by mistake will be returned to you promptly.

If you have any questions on this process, please contact us.

BCI/FBI Background Checks: Poor Quality Prints

If you have had issues in the past with a WebCheck location capturing quality fingerprints, and you anticipate that these issues will happen again, you may request that BCI&I allow you to complete your background checks by mail instead of electronically.  Please note:  Generally, ink and roll cards are not allowed within the state of Ohio and can only be used for those failing to produce quality prints electronically.

To process a background check by mail due to poor-quality electronic prints, see the instructions below.

 

1. Print one BCI fingerprint card, and one FBI fingerprint card, from the Ohio Attorney General website. 

 

2. Complete the top section of both cards in BLACK INK ONLY.  Print clearly, because unreadable cards are rejected.  Do not alter the card itself or the boxes.  

Certain fields on the fingerprint cards will need to be filled out with the Board's information so that we can receive your completed background checks.  These are the particular fields that need to be completed as follows (see the sample images below):

FBI CARD:

On the FBI card, the Employer and Address field should read:

Ohio CSWMFT Board

77 S High St., 24th Fl., Room 2468

Columbus OH 43215-6171

On the FBI card, the Reason Fingerprinted field should read ORC 4757.101

On the FBI card, the Your No. OCA field should read 1AB002

 

BCI CARD:

On the BCI card, under Send Background Check Results To:  the box for "agency listed in agency code box" should be checked.

On the BCI card, the Agency Code or OGI/AGC field should read 1AB002

On the BCI card, under Reason Fingerprinted, check the box for ORC, and write ORC 4757.101

On the back of the BCI card, the Agency Name field should read Ohio CSWMFT Board

Be sure to sign the waiver of release on the back of the Civilian background check card and have your signature witnessed by a person other than a relative.

 

3. Take the finger print cards to your local police or sheriff’s office, and they will assist with fingerprinting you.  If a police station is not available, any organization skilled and knowledgeable in fingerprinting processes should be able to help you.  

 

4. Complete the “Request for Exemption from Electronic Fingerprint Submission Requirement” form on the Ohio Attorney General's website.  This form must accompany all ink and roll cards mailed to the BCI&I.

Certain fields on the form will need to be filled out with the Board's information so that we can receive your completed background checks.  These are the particular fields that need to be completed as follows (see the sample image below):

The Employer or Licensing Agency field should read:  Ohio CSWMFT Board, 77 S High St., 24th Fl., Room 2468, Columbus OH 43215-6171

Under Basis for Exemption, the Other field should read, Poor Quality Prints

 

5. After both cards have been completed and your finger prints taken:

Obtain one money order, certified check, business check, or personal check for $47.25, payable to the Treasurer State of Ohio.  (The cost is $25.25 for the FBI, $22.00 the BCI; these can be combined into one check)

 

6. Send both your completed BCI and FBI finger print cards, your payment, and the Request for Exemption form to the BCII in London, Ohio at the following address:

Bureau of Criminal Identification and Investigation

PO Box 365

London, Ohio 43140

Do not mail this information to the Board's office in Columbus, Ohio, only mail it to the BCI&I in London, Ohio.  Packets mailed to the Board's office by mistake will be returned to you promptly.

 

Call the BCI&I at 877-224-0043 if the Board has not received your prints within 6 weeks of your submitting them. They will answer questions on both the BCI and the FBI.