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Consumer Bill of Rights

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All consumers of services offered by licensed professionals of the State of Ohio Counselor,

Social Worker & Marriage and Family Therapist Board (CSWMFT Board) have the legal right to. . . .

  • Receive competent professional services.
  • Verify the credentials of licensed professionals and to know the names and titles of licensed professionals who provide service. services that are respectful and sensitive to your cultural background.
  • Clear explanations of the services being offered or provided and how much they cost.
  • Refuse any services offered.
  • Know what client records will be maintained and how to obtain copies; personally identifiable information normally cannot be revealed without the consumer's consent.
  • File a complaint with the CSWMFT Board about a licensed professional or an unlicensed practitioner.
  • Request and be provided reasonable accommodations to access professional services if you are a person with a disability.

You are encouraged to choose professionals who uphold the rights listed above and who also:

  • Treat you with courtesy and respect.
  • Explain your service options, including their consequences and any follow-up service which may be required or recommended.

Consumers Bill of Rights